Privacy Policy

We collect personal data that is necessary to run the platform, process transactions, verify your identity, and provide a secure gaming environment. You may be asked to provide personal information when you register an account, make a deposit, contact support, or use other services on the site. The types of data we collect include:

• Account and identity details. Full name, date of birth, email address, phone number, and residential address. During the KYC (Know Your Customer) verification process, you may also be asked to submit a copy of your passport, Aadhaar card, PAN card, driving licence, or another government-issued ID;
• Payment information. Credit or debit card details, e-wallet credentials, UPI IDs, transaction history, and records of deposits and withdrawals;
• Device and technical data. IP address, browser type, operating system, screen resolution, device ID, and approximate location data;
• Activity on the site. Pages visited, time spent on the platform, betting history, casino game records, and interactions with customer support;
• Communication records. Messages sent through live chat, email, phone, or social media, as well as any feedback or complaints submitted through the platform;
• We do not collect sensitive personal data such as race, religion, or political views unless required by law and only with your explicit consent.

Melbet uses the collected data for the following purposes:

• Account management. To create, verify, and maintain your account. This includes processing KYC documents to confirm your identity and age, as required by licensing and anti-money laundering regulations;
• Transactions. To process deposits, withdrawals, and other financial operations. Payment data is used solely for completing transactions and preventing fraud;
• Platform operation. To deliver betting and casino services, display relevant content, and ensure the technical stability of the website and mobile app;
• Security and fraud prevention. To monitor account activity, detect suspicious behaviour, and protect users against unauthorized access. Melbet runs anti-fraud checks and cooperates with third-party security services when needed;
• Legal compliance. To meet obligations under applicable laws, including anti-money laundering (AML) regulations, tax reporting requirements, and responsible gambling policies;
• Customer support. To respond to your questions, resolve complaints, and improve the quality of our service based on user feedback;
• Marketing. To send promotional offers, bonus updates, and newsletters. You can opt out of marketing communications at any time through your account settings or by contacting support.

We do not sell your personal data to advertisers or any third parties for their own marketing purposes.

Melbet takes your data protection seriously. We apply a set of technical and organisational measures to keep your information safe:

• SSL encryption. All data transmitted between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption, which prevents interception by third parties;
• Access controls. Only authorised personnel with a legitimate need can access personal data. Internal access is restricted and monitored;
• Secure storage. Personal data is stored on encrypted servers in restricted-access locations. We do not keep sensitive information in open or unprotected systems;
• Regular audits. We conduct periodic reviews of our security practices and update them as needed to address new risks;
• No system can guarantee absolute security, and data sent over the internet always carries some level of risk. However, we do everything within reason to protect your information once we receive it.

When you visit the Melbet website, small text files called cookies may be stored on your device. Cookies help us improve the site and provide a better experience. We use the following types:

• Essential cookies. Required for the basic functions of the website, such as login and navigation. These cannot be disabled without affecting how the site works;
• Session cookies. Stored temporarily while you browse the site. They are deleted automatically when you close your browser;
• Persistent cookies. Remain on your device for a set period and help us remember your preferences, language settings, and login details;
• Analytical cookies. Used to track how visitors use the site, measure traffic, and identify areas for improvement. This data helps us make the platform more user-friendly.

You can manage or disable cookies through your browser settings. Keep in mind that turning off certain cookies may limit the functionality of the website.

Melbet does not share, rent, or sell your personal data to outside companies, except in the following cases:

• Service providers. We may share data with trusted partners who help us operate the platform, process payments, verify identities, or provide technical support. All such partners are bound by confidentiality agreements and are required to handle your data in line with this policy;
• Legal obligations. We may disclose your information if required by law, in response to a court order, or at the formal request of a regulatory or law enforcement authority;
• Fraud prevention. We may share data with cybersecurity and fraud detection services to protect users and the platform from illegal activity;
• Corporate changes. In the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity, subject to the same level of protection described in this policy.

Your data will not be shared with any third party for purposes unrelated to the operation of Melbet’s services.

Melbet operates internationally, and your personal data may be stored or processed in countries outside India. When such transfers occur, we apply appropriate safeguards, including Standard Contractual Clauses and Data Processing Agreements, to ensure your information is protected to the same standard regardless of where it is held.

We store personal data only for as long as it is needed to fulfil the purposes described in this policy or as required by law.

• Account data is kept for as long as your account remains active. If you close your account, we retain certain information for a minimum of five years from the last transaction or account closure, as required by anti-money laundering legislation;
• Transaction records are stored for up to seven years to comply with regulatory and tax reporting obligations;
• Marketing preferences are kept until you opt out of receiving promotional communications.

After the applicable retention period ends, your data is deleted or made anonymous unless further storage is legally required.

You have a number of rights regarding your personal data:

• Right of access. You can request information about what data we hold and how it is used;
• Right to correction. You can ask us to update or correct inaccurate or outdated information;
• Right to deletion. You can request that we delete your data if there is no legitimate reason for us to continue storing it;
• Right to restrict processing. You can ask us to temporarily stop processing your data under certain conditions;
• Right to object. You can object to data processing for specific purposes, including marketing;
• Right to withdraw consent. You can withdraw your consent to data processing at any time.

To exercise any of these rights, contact us at [email protected] or through the live chat on the website. We will process your request in accordance with applicable laws.

Melbet services are strictly intended for users aged 18 and above. We do not knowingly collect personal data from minors. During registration and KYC verification, we check the user’s age through government-issued documents. If we discover that a minor has created an account or submitted personal information, we will take steps to remove that data and close the account. We encourage parents and guardians to monitor their children’s online activity and prevent access to gambling websites.